Parallels Virtualization and Automation Software

SYMPTOMS

Drwebcom.exe is detected as virus by AVG. This lead to Plesk installation/upgrade failure. The following error could be viewed in installation log:

Error 1920. Service 'DrWebCom' (DrWebCom) failed to start. Verify that you have sufficient privileges to start system services.
MSI (s) (74:04) [00:37:53:628]: User policy value 'DisableRollback' is 0
MSI (s) (74:04) [00:37:53:628]: Machine policy value 'DisableRollback' is 0
Action ended 0:37:53: InstallFinalize. Return value 3.

Also, if AVG is installed on Virtuozzo node, Plesk template deployment fails with the following error:

C:\Documents and Settings\Administrator>vzpkgdeploy -i Plesk_8.4.0_20080408_x64
Installing template Plesk_8.4.0_20080408_x64...
ERROR: Windows API function call 'CreateFile' failed, code 0x5
D:\vz\Templates\Plesk_8.4.0_20080408_x64\mnt\Parallels\Plesk\DrWeb\DrWebCom.exe
ERROR: Cannot install template Plesk_8.4.0_20080408_x64

CAUSE

The reason of the problem is that DrWeb conflicts with AVG and AVG detects drwebcom.exe as virus and prevent file coping.

RESOLUTION

Please disable AVG antivirus during Plesk installation, upgrade or template deployment.