DCM report not showing for reseller

Article ID: 4552 
Last Review: Oct,6 2008
Author:
Last updated by: system APPLIES TO:
  • Parallels Sphera

Symptoms

Logs are not showing for April 2004 for some resellers.

Resolution

If a customer complains on logs missing in April 2004, this is due to a time change that was done on the first of May (Summer Time)

Please use the following procedure to fix:
1. login to the RD computer
2. su - sphsvc
3. psql -U grs grs
4. update vds_history set period_end_date='2004-05-01 00:00:00' where period_end_date between '2004-05-01 00:00:00' and '2004-05-01 02:00:00';
5. ^D (to exit the program)



Subscription for this article changesSubscription for this article changes

Please provide feedback on this article

Did this article help you solve your issue?
Yes
No
Partially
I do not know yet
 
Strongly Agree   Strongly Disagree
  9 8 7 6 5 4 3 2 1
The article is easy to understand
The article is accurate
Additional Comments:
*Please provide us with your email address in case we need to contact you.
* - required fields