Parallels

Symptoms

How to force deletion on a reseller?

Resolution

In order to delete a reseller (even if they have a VDS as a primary domain) in RD that no longer exist on any of the Servers, and can not be removed using the RD GUI, use the following API Command:

<CMD

<cmd="del"
admin_user="admin_user"
admin_passwd="admin_password"
type="reseller"
reseller_id="reseller_id"
force="1"/>

</CMD>

Using the key force=1 will enable you to delete the Reseller and VDS even if he does not exist.

This operation may leave the VDS on the server (for example if the server is down/busy/not accessible while executing the command) and you may have to remove it manually later on using SD GUI/API.

Please add the suitable parameters in  the fields: admin_user, admin_passwd, reseller_id.