Parallels

Symptoms

Getting "Can not login: 1" whern trying to access VDSs from the RD control pannel

Resolution

The error displayed could be due to a few different reasons:

a) Cluster password change
b) Network connectivity problem between RD and the server
c) Server is not responding to the API

In order to fix section 'a' please use the following steps which will update the Cluster password manually in the RD.

1. SU to primary VDS where RD is installed
2. run: php usr/local/grs/scripts/set_cluster_passwd.php
3. fill in the password.
4. Wait a short while for the changes to take effect.

In order to test  the issue  'b'  please use the following steps :
 1. SU to primary VDS where RD is installed
 2. run telnet 80
 3. Check that no errors are reported

In order to test  the issue  'c' please use the formatter to send an Open API command to the ServerDirector.