Parallels Virtualization and Automation Software

RESOLUTION

Please use the following steps to perform such operation:

• assign new IP-address to the old nameserver or set up a new nameserver
• make sure than the nameserver is accessible via new IP-address
• update DNS records for the nameserver in Parallels Business Automation - Standard system on Top > Service Director > Domain Manager > Domains > nameserver domain > DNS zone tab
• update DNS records for the nameserver on DNS registrar in case if it is required
• update HSPcomplete database with new IP-address:
  
  # hspc-sql
mysql> update dm_ns set ip_address='NEW_IP_ADDRESS',status=4 where ns_id=NAMESERVER_ID limit 1;
  
  

  where NEW_IP_ADDRESS should be replaced with new IP-address assigned to the nameserver and NAMESERVER_ID is ID of the nameserver (the nameserver ID could be checked in the nameservers list on Top > Service Director > Domain Manager > Name Servers screen).

• click on Recreate button on the nameserver properties screen Top > Service Director > Domain Manager > Name Servers > Nameserver name
• release old IP-address from the nameserver or stop the old nameserver

Additional information

For changing IP-address of Container-manageable nameserver please check the following article:

• How do I change IP-address of Container-manageable nameserver?