Product:
Search Type:

Problem logging into SiteStudio

Article ID: 3136 
Last Review: Nov,30 2007
APPLIES TO:
  • SiteStudio

RESOLUTION

Solutions:

Option 1.

Check PATH_SITE_STUDIO value in ~cpanel/shiva/psoft_config/hsphere.properties file.
If URL contains domain name, all other SS conf files should contain domain name.
If it contains IP, then you can find SS conf files IP in /hsphere/shared/SiteStudio/psoft_config/ dir.

Option 2.

If in the ~cpanel/apache/logs/error_log the following message "java.sql.SQLException: Password authentication failed for user 'wwwuser' " appears when you are trying to log into, it means that incorrect password for the wwwuser is set in the masonry.properties file.
It is located in /hsphere/shared/SiteStudio/psoft_config/ (DB_PASSWORD variable)

Set the correct password for the wwwuser. You can get it by executing the following:

cat ~cpanel/shiva/psoft_config/hsphere.properties | grep DB_PASSWORD | awk '{print $3}'

Please provide feedback on this article

Did this article help you solve your issue?
Yes
No
Partially
I do not know yet
 
Strongly Agree   Strongly Disagree
  9 8 7 6 5 4 3 2 1
The article is easy to understand
The article is accurate
Additional Comments:
*Please provide us with your email address in case we need to contact you.
*Please type the code you can see.
* - required fields