[FIX] Sitebuilder upgrade fails because of license update.

Article ID: 2082 
Last Review: Oct,6 2008
Author: Dmitry Frantsev
Last updated by: system APPLIES TO:
  • Plesk 8.2 for Windows
  • Sitebuilder 4.0 for Windows
  • Sitebuilder 3.x for Windows

Symptoms

In "%SB_DIR%\_logs\DBUpdaterUtil.log" file following errors persist:

Critical SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater        []      License receive failed and SWsoft.SiteBuilder.Utils.DBUpdaterUtil.Program [] Fail to receive upgraded license

where %SB_DIR% is Sitebuilder installation directory.

Resolution

1. Upload following utility http://download1.swsoft.com/SiteBuilder/Windows/4.0/121081.exe into "%SB_DIR%\Utils\" directory.

2. Execute it.

3. Run upgrade process again.


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