Parallels Virtualization and Automation Software

SYMPTOMS

Sitebuilder for Windows is shown as not activated in Plesk components.

CAUSE

Such problem occurs when Plesk cannot connect to Sitebuilder web site.

RESOLUTION

To find out the reason you need to try to connect to Sitebuilder web site directly, using any Internet browser.

Note: You have to check it directly from within server.

To get a URL of Sitebuilder web site, open registry and navigate to the following key

HKEY_LOCAL_MACHINE\SOFTWARE\SWsoft SiteBuilder for Windows

Check the following values:

CREATEDWEBSITEHH defines host header of Sitebuilder panel. By default empty.

CREATEDWEBSITEIP defines IP address of Sitebuilder panel. By default "*".

CREATEDWEBSITEPORT defines Sitebuilder panel port number. By default "2006".

 
If CREATEDWEBSITEHH is not configured (empty) then Plesk checks CREATEDWEBSITEIP.

If CREATEDWEBSITEHH is configured (some domain name is inserted) then Plesk skips CREATEDWEBSITEIP.

CREATEDWEBSITEPORT is used always.

Example:



Created URL will look like http://123.123.123.123:2006/Admin

Sitebuilder panel should be displayed without errors. If you see any errors you need to fix them.

Then you need to check IP address restrictions for the web site. To do it open IIS management console

IIS, Web Site, Find Sitebuilder Web Site, ServiceFacade, Properties, Directory Security, “IP address and domain name restrictions” section, Edit

By default Denied access option should be selected. The list of allowed IP addresses should contain all the IP addresses of the server, including 127.0.0.1.

Once all problems are fixed and you got Sitebuilder web site working, Plesk should be able to connect to Sitebuilder.

If Sitebuilder web site shows no errors you need to check the Plesk event logs.
 
Open Event Viewer, Plesk. Find nearest error message from defpackagemng.exe related to Sitebuilder. You will see exact error message why Plesk could not connect to Sitebuilder web site. Depend on error from utility you need to find out the corresponding solution.