FIX] HSPC cannot retrieve data from Plesk while statistics is being calculated.

Article ID: 1936 
Last Review: Oct,6 2008
Author: Basalyko Roman
Last updated by: system APPLIES TO:
  • Plesk 7.6.1 for Windows
  • Plesk 8.1.1 for Windows

Symptoms

From time to time HSPC cannot synchronize data with Plesk.  This happens while statistics is being calculated by Plesk.

Cause

The reason of the problem is that statistics.exe process locks Plesk database and HSPC doesn’t receive replies to its queries.

Resolution

This problem has been solved in Plesk version 8.2. Consider upgrading Plesk to the latest version



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