Parallels

Symptoms

After a fresh installation of Microsoft Windows and Plesk change the default DNS zone numbering format to YYYYMMDDnn in MSSQL PSA database by running the following query:

insert into misc(param, val) values(‘SOA_SERIAL_MODE’, ‘YYYYMMDDnn’);

Run the following command from the command line, or just try creating a new domain:

"%plesk_bin%\domain.exe" -c "domain.com" -dom_user true -du_passwd "password" -dns true -www false -hosting false -ip 192.168.0.90 -clogin "one" -mail_service false -notify false

 
The error message as below will be displayed: 

Unhandled Exception:
System.Management.ManagementException:
Generic failure at
System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at WMIMsDNS.Provider.GetSOARecord(String zone, String[]& param_list)

ERROR: PleskExceptiondnsmng::update() failed: dnsmng failed: Empty error message from utility.

Resolution

This problem has been solved in Plesk version 8.1.1. Consider upgrading Plesk to the latest version.