Parallels

Symptoms

Mail redirection changing fails, displaying the error as below:

Unable to create MailManager object: mailmng failed: Forward address not found.
Domain: purgatorytoronto.com [purgatorytoronto.com].
Mail name: BOOKINGS.


---------------------- Debug Info -------------------------------
0: C:\Program Files\SWsoft\Plesk\admin\plib\common_func.php3:153 psaerror(string 'Unable to create
MailManager object: mailmng failed: Forward address not found. Domain: purgatorytoronto.com
[purgatorytoronto.com]. Mail name: BOOKINGS.')
1: C:\Program Files\SWsoft\Plesk\admin\plib\class.MailManager.php:57 MailManagerMaker()
2: C:\Program Files\SWsoft\Plesk\admin\plib\cmd_mail.php3:782 redir_on_off(integer '61', string
'purgatorytoronto.com', integer '92', string 'BOOKINGS', string 'false', string 'GetPedy@Hotmail.com', object
of type ActionLog)
3: C:\Program Files\SWsoft\Plesk\admin\htdocs\domains\mail\mail_name_redirects.php:78

Cause

The issue can occur when a mail redirect address isn’t spelled in lower case. Plesk 7.6.1 cannot handle such situation.

Resolution

1. Install attached update for Plesk 7.6.1.

2. This problem has been solved in Plesk version 8.2. Consider upgrading Plesk to the latest version